Any time you visit a mall, you’ll notice uniformed security officers walking around. If you’ve never experienced an emergency situation in a mall, chances are you’ve never seen a mall security officer in action. However, security officers are an integral part to the functioning of a mall. Here are some of the many functions that mall security officers perform in order to keep operations running smoothly.

Prevent Criminal Activity

One of the most important functions mall security officers perform is the prevention of criminal activity. Criminals are less likely to commit offenses when they see security officers, as they will fear repercussions. Security officers will be able to stop crimes such as shoplifting in process, as they are trained to handle these situations. Mall security officers know how to look for suspicious activity and are highly trained to react appropriately.

Maintain Order

Mall security officers are often called in to mediate disagreements among patrons or between customers and mall employees. When necessary, these security officers will escort disruptive people out of the mall safely and efficiently. On busier days, especially during special events such as Black Friday, security officers are essential in crowd control. They are highly trained to maintain crowds in order to maintain everyone’s safety and ensure that there is no property damage.

Patrol the Property

Security officers will patrol the mall during business hours and when the mall is closed. They can take note of all security issues and respond appropriately. During the night, security officers will ensure that all entrances are locked and secure. Mall security officers are trained to cover as much ground as possible and properly patrol the property while staying alert and making note of any issues.

Monitor Surveillance Equipment

Not every security officer is patrolling the mall. Security officers must also post in surveillance rooms and monitor surveillance equipment. Security officers are trained to watch for issues and potential security breaches. They will also make sure that all equipment is functioning properly and address any issues that might arise. Monitoring surveillance equipment is an essential aspect of maintaining the overall security of the mall.

Promote Safety

Mall security officers are responsible for ensuring that all patrons and employees in the mall are safe. Their presence alone will provide everyone with a sense of safety. They can respond to any unsafe situations appropriately and patrol the property, keeping an eye out for any unsafe behavior. During busy times, security officers can direct traffic and maintain a presence in the parking area in order to ensure that patrons are safe in every stage of their visit.

Write Accurate Reports

A crucial aspect of a mall security officer’s job that is often overlooked is report writing. A security officer should report any irregularities or potential security breaches in order to prevent loss, damage, and safety concerns. If there is an issue or security breach, the officer should write a detailed and accurate report to provide to the police and to ensure that the issue will not happen again.

Provide Customer Service

Although it might not be considered a primary function, mall security officers provide customer service to all patrons. When a customer has a general question about the mall operations or needs directions, they are highly likely to approach a person in uniform. Mall security officers are essential in providing information to patrons and ensuring that each customer has the best experience possible.

Emergency Response

In the event of an emergency, mall security officers are essential to ensure the issue is resolved. They can control crowds and keep people calm. They are responsible for maintaining detailed knowledge of all emergency response procedures. Therefore, they can direct patrons to exits and give them directions on how to proceed. Security officers will be able to respond appropriately to emergency situations and ensure that all patrons and personnel react appropriately as well.

United Security Incorporated | Security Officer Staffing

Although it’s tempting to hire security officers as quickly as possible to protect your property, ultimately it will cost you more than it’s worth in the long term. Hiring unqualified security officers can damage your company’s reputation and financial livelihood, compromising security. It’s best to take your time and develop a hiring process that will help you get the high quality security officers that you need. In the end it is the only way to ensure your company’s long-term success.

Take a look at our “Security Officer Checklist” to ensure that you find the right officers to meet your building’s complex needs.