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Retailers face a new kind of challenge. Security is no longer split between protecting the store and protecting the network. Today, every device, register, and system connects to the internet, creating overlap between cyber threats and physical risks. Criminals exploit both at once, and the impact can be costly.
Why Retailers Should Pay Attention
- Organized retail crime costs businesses more than $112 billion annually in losses, according to the National Retail Federation.
- Cybercrime damages are projected to reach $10.5 trillion globally by 2025. Retailers are prime targets because they manage both financial transactions and personal data.
- Customers expect seamless shopping experiences but also demand privacy and protection. Any failure can quickly erode trust.
Technology Driving Convergence
In today’s retail environment, technology connects digital systems and on-site security.
- Smart cameras with AI analytics detect theft or suspicious behavior in real time.
- Access control tied to mobile credentials or cloud management platforms.
- IoT sensors track inventory and monitor environmental conditions.
- Remote monitoring centers combine video, alarms, and network alerts into one view.
When these systems work together, they improve visibility and response time. When they are siloed, they leave gaps that attackers can exploit.
The Risks of Operating in Silos
Many retailers still separate their IT, security, and operations teams. This makes it harder to respond quickly when incidents involve both cyber and physical layers. A ransomware attack that disables alarm systems or a stolen password that allows entry into secure stockrooms shows why integration matters. Without convergence, stores remain vulnerable at the very points where attackers exploit the gaps.
The Way Forward
Retailers who want to stay ahead must take an integrated approach. That begins with risk assessments that look at technology, cyber, and physical measures together. It continues with policies that enforce zero trust, unified monitoring, and cross-team training. Done right, convergence strengthens security while supporting customer experience and operational efficiency.
Why USI
At United Security, we don’t separate cyber, technology, and physical security. Our teams work together to deliver one integrated solution. That means fewer gaps, faster response, and a clear line of communication for clients.
Whether it’s on-site officers, advanced surveillance, or cybersecurity assessments, USI brings every layer into a single strategy. We help retailers strengthen protection, reduce risk, and support safe customer experiences, all from one trusted partner.